Staff Development and Training
Be Your Best Staff Development and Training workshops will motivate and inspire you and your team. They will give you a solid foundation of service excellence by teaching you the skills and techniques to improve the way you communicate and engage with your customers /clients. Superior customer service is the single most cost effective method of differentiating your organization from the competition.
Those who have a customer service mentality are bringing their best to the workplace = good for the customers/clients, good for the employees, good for the team, good for the bottom line and good for you. Turn your employee’s into your company’s greatest asset.
Customizable Programs
The following topics can be readily customized to meet the specific needs of your team, group, department or organization.- Team Building: build a cohesive team with a focus on customer service excellence.
- Consistent Communication: recognize and respond appropriately to the needs of your customers/clients.
- The Art of Rapport: build relationships, establishing trust and repeat business.
- Service Mentality: understand the power of, and incorporate a positive mental attitude.
- Conversational Selling: engage in educational conversations that meet your clients unique needs.
- Greater Job Satisfaction: spark enthusiasm in your employees.
- Management Leadership Training: influence people to work enthusiastically toward a common goal.
- Exceed Customer Expectations: be proactive.
Fees and costs depend on the objectives and outcomes for the session and the time involved in workshop design.
Call (613) 256-8228